Privacy Policy
Letter’s Plumbing and Heating respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and any other details you provide when requesting services.
Billing Information: Payment details, transaction history, and billing address when you purchase services from us.
Automatically Collected Information: IP address, browser type, operating system, pages visited, and device information for security and analytics purposes.
Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze trends, and track interactions on our website.
How We Use Your Information
We use your data for the following purposes:
To provide, manage, and improve our plumbing and heating services.
To respond to customer inquiries, schedule appointments, and offer personalized support.
To send service updates, promotions, and important notifications related to our business.
To process payments and transactions securely.
To improve our website’s functionality and enhance customer experience.
To ensure website security, prevent fraudulent activity, and comply with legal obligations.
Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
Service Providers: Third-party partners who help us deliver services, such as payment processors and customer support providers.
Legal Authorities: If required by law, we may share your information with regulatory bodies or law enforcement agencies.
Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to the new business entity.
Your Rights
You have the right to:
Access, update, or delete your personal data by contacting us.
Opt out of marketing emails and promotional messages.
Request information about how your data is used and stored.
Disable cookies in your browser settings if you prefer not to be tracked.
Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to safeguard your information, no system can be 100% secure, and we encourage users to take precautions when sharing sensitive data online.
Third-Party Links
Our website may contain links to third-party websites for additional resources or services. Please note that we are not responsible for their privacy policies or practices. We encourage users to review the privacy policies of any external sites they visit.
Retention of Your Information
We retain your personal data only as long as necessary for business operations, legal compliance, and customer service purposes. Once data is no longer required, we securely dispose of it.
Changes to This Policy
We may update this policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be posted on our website, and we encourage you to review it periodically.
For questions or data-related requests, contact us at:
Letter’s Plumbing and Heating
46 Rathmore Heights, Ballymena BT43 6NQ, UK
Phone: 028 2564 6563 / 07850 727 365
Effective Date: 27-03-2025
