Terms & Conditions

Definitions

“Company” refers to Letter’s Plumbing and Heating, located at 46 Rathmore Heights, Ballymena BT43 6NQ, UK.

“Customer” refers to any individual or business utilizing our services.

“Services” include plumbing and heating solutions provided by the Company.

“Website” refers to our official website where information about our services is available.

Scope of Services

We provide plumbing and heating services to residential and commercial clients. Our services include, but are not limited to:

• General plumbing repairs and maintenance
• Heating system installation and servicing
• Emergency plumbing services
• Boiler installation and maintenance

Booking and Payments

• All service appointments must be scheduled in advance.
• Payment is required upon completion of the service unless agreed otherwise.
• We accept payments via cash, bank transfer, or other approved methods.
• A deposit may be required for certain services.

Cancellation and Refund Policy

• Customers must provide at least 24 hours’ notice for cancellations or rescheduling.
• Deposits are non-refundable unless the cancellation is made by the Company.
• Refunds for unsatisfactory service will be reviewed on a case-by-case basis.

Liability and Warranty

• We strive to provide high-quality services, but we are not liable for any indirect damages resulting from our work.
• Our services come with a limited warranty, which varies based on the nature of the work performed.
• The Company is not responsible for damages caused by pre-existing plumbing issues or misuse of installed systems.

Customer Responsibilities

• Customers must provide accurate information about their plumbing and heating needs.
• Customers are responsible for ensuring safe access to their property for our technicians.
• Any additional work requested beyond the agreed scope will be subject to extra charges.

Emergency Services

• Emergency services are subject to availability and may incur additional charges.
• Response times for emergencies may vary depending on location and workload.

Privacy Policy

By using our services, you agree to our Privacy Policy, which outlines how we collect and use personal information.

Changes to Terms

We reserve the right to update these terms and conditions at any time. The latest version will always be available on our website.

Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in the appropriate legal jurisdiction.

For any questions, please contact us:

Letter’s Plumbing and Heating
46 Rathmore Heights, Ballymena BT43 6NQ, UK
Phone: 028 2564 6563 / 07850 727 365

Effective Date: 27-03-2025